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Return and Refund Policy

Last Updated: 2024

Service-Based Business

Vaklymerkhakar provides interior styling and design services. Our business model is service-based rather than product-based. Please note the following policies regarding returns and refunds.

Consultation Services

Consultation fees are generally non-refundable once the consultation has been completed. If you need to cancel or reschedule a consultation, please contact us at least 48 hours in advance.

Styling Services

Deposits

Deposits paid to secure styling services are typically non-refundable, as they reserve our time and resources. However, we understand that circumstances may change, and we will work with you to find a fair solution on a case-by-case basis.

Completed Services

Once styling services have been completed, refunds are not typically available unless:

  • Services were not delivered as specified in the service agreement
  • There was a material breach of contract on our part

Incomplete Services

If we are unable to complete services due to circumstances beyond our control (e.g., client-related delays, access issues), refunds will be calculated based on work completed to date, less any non-refundable costs incurred.

Products Purchased Through Us

If we source and purchase products on your behalf, return policies will depend on the individual supplier or retailer. We will inform you of return policies at the time of purchase. Some items may be:

  • Custom-made or special order (typically non-returnable)
  • Subject to supplier return policies
  • Subject to restocking fees

We will assist with returns when possible, but final return eligibility is determined by the supplier.

Cancellation Policy

Before Work Begins

If you cancel before work begins, we will refund any payments made, minus any non-refundable costs already incurred (such as consultation fees or product orders already placed).

After Work Begins

If you cancel after work has begun, you will be responsible for payment for all work completed to date, plus any non-refundable costs and a cancellation fee as specified in your service agreement.

Dispute Resolution

If you have concerns about our services or believe you are entitled to a refund, please contact us through our contact page. We are committed to resolving issues fairly and will work with you to find a satisfactory solution.

Exceptions

These policies are general guidelines. Specific terms may be outlined in your individual service agreement, which will take precedence over this general policy.

Refund Processing

Processing Time

If a refund is approved, it will be processed within 10-15 business days. Refunds will be issued to the original payment method used for the transaction. Please note that your financial institution may take additional time to process the refund and make it available in your account.

Refund Methods

Refunds will be processed using the same payment method used for the original transaction:

  • Credit card payments: Refunded to the original credit card
  • Bank transfers: Refunded to the original bank account
  • Other payment methods: Refunded according to the original payment method's capabilities

Partial Refunds

In some cases, we may offer partial refunds based on:

  • The amount of work completed
  • Non-refundable costs already incurred (consultations, product orders, etc.)
  • The specific circumstances of the cancellation or dispute

Any partial refund will be clearly explained, and you will receive a detailed breakdown of costs.

Non-Refundable Items

The following items are typically non-refundable:

  • Completed consultation fees (once consultation has occurred)
  • Custom-made or special-order items that have been ordered
  • Items that have been personalized or customized for your specific project
  • Services that have been fully completed and delivered
  • Deposits for projects that have commenced (subject to specific circumstances)

Quality Assurance

We stand behind the quality of our work. If you are not satisfied with the services provided, please contact us immediately. We will work with you to address any concerns and find a satisfactory resolution, which may include:

  • Additional styling adjustments at no extra cost
  • Replacement of items that do not meet quality standards
  • Partial refund if services were not delivered as specified
  • Other remedies as appropriate to the situation

Warranty and Guarantees

While we do not offer traditional warranties on styling services, we are committed to ensuring your satisfaction. If there are issues with our work that are due to our error or oversight, we will make reasonable efforts to address them.

Please note that:

  • We cannot guarantee specific outcomes or results, as design is subjective
  • We are not responsible for damage caused by normal wear and tear or misuse
  • Any guarantees are limited to the scope of services explicitly provided

Return of Items

If we have purchased items on your behalf and you wish to return them:

  • Return eligibility is determined by the supplier's return policy
  • You may be responsible for return shipping costs
  • Some items may be subject to restocking fees
  • Custom or special-order items are typically non-returnable

We will assist with the return process when possible, but final return eligibility and terms are determined by the supplier.

Dispute Resolution Process

If you have a concern about our services or believe you are entitled to a refund:

  1. Contact Us: Reach out through our contact page or email within 30 days of service completion
  2. Provide Details: Clearly explain the issue and provide any relevant documentation or photos
  3. Review Period: We will review your concern and respond within 5-7 business days
  4. Resolution: We will work with you to find a fair resolution, which may include adjustments, replacements, or refunds as appropriate

Time Limits

To be eligible for a refund or return, you must contact us within:

  • Service Issues: 30 days of service completion
  • Product Returns: According to supplier policies (typically 14-30 days)
  • Cancellation Requests: As soon as possible, preferably before work begins

Requests made after these time limits may not be eligible for refunds, but we will consider each case individually.

Special Circumstances

We understand that special circumstances may arise. In cases of:

  • Medical emergencies
  • Natural disasters
  • Unexpected life events
  • Other extenuating circumstances

We will work with you to find a fair and compassionate solution, which may include flexible payment terms, rescheduling, or adjusted refund policies.

Refund Methods and Processing

Refunds will be processed using the same payment method used for the original transaction:

  • Credit Card Payments: Refunds will appear on your credit card statement within 5-10 business days after processing
  • Bank Transfers: Refunds to bank accounts may take 7-14 business days to appear
  • Check Payments: Refund checks will be mailed within 10 business days of approval
  • Other Payment Methods: Processing times vary by payment provider

Please note that your financial institution may take additional time to process and make the refund available in your account.

Exchange Policy

In some cases, we may offer exchanges instead of refunds:

  • Exchanges may be available for items that don't meet your expectations
  • Exchange eligibility depends on item availability and condition
  • You may be responsible for shipping costs associated with exchanges
  • Price differences in exchanges will be handled on a case-by-case basis

We will work with you to find a satisfactory solution, which may include exchanging items for alternatives that better meet your needs.

Damaged or Defective Items

If you receive damaged or defective items that we sourced on your behalf:

  • Contact us immediately (within 48 hours of delivery) with photos of the damage
  • We will work with the supplier to arrange replacement or refund
  • You will not be responsible for return shipping costs for damaged items
  • We will expedite replacement items when possible

Please inspect items promptly upon delivery and report any issues as soon as possible.

Custom and Special Order Items

Custom-made or special-order items have specific return policies:

  • Custom items are typically non-returnable once production has begun
  • Special-order items may be subject to restocking fees (typically 15-25%)
  • We will clearly communicate return policies before placing custom orders
  • If a custom item is defective, we will work with the manufacturer to resolve the issue

We recommend carefully reviewing custom item specifications before finalizing orders, as changes may not be possible once production begins.

Digital Products and Services

For digital products or virtual services (such as design consultations or styling guides):

  • Digital products are generally non-refundable once delivered
  • Virtual consultations may be rescheduled but are typically non-refundable once completed
  • If technical issues prevent you from accessing digital content, we will work to resolve the issue or provide a refund
  • Refunds for digital products will be considered on a case-by-case basis

Gift Purchases and Gift Cards

If you received styling services as a gift:

  • Gift recipients should contact us directly to discuss return or exchange options
  • Gift givers may be able to receive store credit or refunds in some circumstances
  • Gift cards are non-refundable but may be transferable
  • Gift card terms and expiration dates will be clearly communicated

Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute with your financial institution:

  • We will work with your financial institution to resolve the dispute
  • We may provide documentation about services rendered
  • Chargebacks may result in additional fees that could affect your refund amount
  • We encourage direct communication with us before initiating chargebacks

We prefer to resolve issues directly and can often find solutions more quickly than through chargeback processes.

Seasonal and Holiday Policies

During peak seasons or holidays, return and refund processing may be affected:

  • Processing times may be longer during busy periods
  • Holiday-specific items may have different return deadlines
  • We will communicate any seasonal policy changes in advance
  • We strive to maintain consistent service standards year-round

Contact Us

If you have questions about our return or refund policy, or if you need to request a return or refund, please contact us through our contact page or by email at info@vaklymerkhakar.world.

We aim to respond to all inquiries within 48 hours during business days. Please include as much detail as possible about your request, including:

  • Your name and contact information
  • Project or service details
  • Date of service or purchase
  • Reason for return or refund request
  • Any relevant documentation or photos
  • Preferred resolution (refund, exchange, store credit, etc.)

We are committed to fair and transparent policies and will work with you to resolve any concerns. Our goal is to ensure your satisfaction while maintaining fair business practices for all parties involved.

Return Policy Questions: For specific questions about returns or refunds, please address your inquiry to our customer service team at the contact information provided above.

Vaklymerkhakar

Premium interior styling services across Canada. Creating calm, curated spaces inspired by Nordic design and Canadian minimalism.

Email: info@vaklymerkhakar.world

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